Shipping Infomation

TERMS & CONDTIONS

www.tahoora.com would like to be your friendly online sweet store. Keeping this in mind we have formulated easy, hassle free cancellation and refund policy.

 
Cancellation Policy:

If unfortunately you have to cancel an order, you will need to send an email to support@tahoora.com mentioning your Order ID.
Depending upon when we receive the cancellation request, we will process it as per the below policy:
 

 

NOTE: Our cut-off timing is 9:30am. Kindly intimate us accordingly!

Refund Policy:

Thanks for ordering/shopping with us. If you are not entirely satisfied with your purchase we’re here to help.
Refunds will be made in the same form of the received payment within 10-15 business days from the date of cancellation of order.
Kindly note if:
 

  1. While we have taken many steps to ensure the products reach you in a proper state, in the unfortunate event that the items reaches you spoilt, please contact us immediately mentioning your Order Id. we are there for your help!
  2. - We will refund the entire amount to you if you want or send you your ordered items once again at no extra cost subject to the following conditions. (You need to inform us within 2-3 hours of receiving the items. If you inform us after 3 hours from receiving the item, we will not be able to process the request.
  3. - If there is delay in receipt because it could not be delivered at the first attempt due to non-availability at home, we will not be responsible for the items getting spoil and no refund will be made.
  4. - In case a delivery deferral is requested after the products are already shipped, we will not be processing the request and no be responsible in case ordered items perish. There will be no refund in this case too.
  1.  Tahoora doesn’t deliver. Its uses third-party service. Once the package leaves the warehouse. Tahoora is no longer responsible if there is any delay in the shipment. We take every precaution to make sure that you receive the shipment on time. Due to nature cause and third-party services, it’s beyond our control.

So, we humbly request you to honor our Refunding conditions and clearly go through the norms before placing the order.