SHIPPING AND PICKUP INFORMATION
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Please note Order Cut-off time is 01:00 AM CST.
for example:
If the order has to be shipped on Wednesday, order has to be placed before 01:00 AM CST Wednesday
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Please note Tahoora Sweets does not have its own delivery service.
Instead, Tahoora uses 3rd party Shipping providers like FedEx or UPS to
help delivery our products to our customers.
However, since there are many variables that goes into timely deliverable,
Tahoora will not be responsible for any delays, caused by the Carrier. Some
delays could be
· Delays caused by Shipping providers due to climate, weather or unforeseen
circumstances not controlled by Tahoora Sweets
· Customer may have provided incorrect shipping address.
· Customer may have provided instructions to shipping provider that is
difficult to follow or implement
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For time sensitive orders, especially when you are ordering for events,
please make sure to order in advance by a day or two, anticipating
delays from Shipping providers/carriers.
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Tahoora Sweets will always try their very best to ship on the estimated
Ship date calculated by the website, but is not guaranteed. In such
cases a customer representative will try to reach out to the customer.
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Customer has to take the responsibility of receiving or picking the
products as soon as its delivered.
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Due to perishable nature of the items, orders will not be shipped the
previous week to be delivered the following week.
For example:
If you need the order to be delivered on Tuesday, orders will not be
shipped from warehouse the previous week. The only option you will have in
such cases is that order will be shipped Monday to be delivered Tuesday.
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Order will be shipped based on the delivery date selected and the
shipping option selected by Customer. Orders will always be shipped and
delivered during the same week.
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For residential addresses, depends on the Shipping Carrier and delivery
address, orders could be delivered over the weekend, either Saturday or
Sunday. This is dependent on Shipping Carrier. On the website, you will
get the appropriate choice to select the right shipping option.
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Shipping options provided by Carrier are based on
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Shipping life of products in your shopping cart
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Shipping Address
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Delivery date selected by customer
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Date/Time of the day the order is placed
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Holidays if any during this timeframe
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Orders to be delivered by end of week, have the most available and
cheaper shipping options available.
For example, if you select Friday as the delivery date, then the order can
be shipped Monday to Thursday to be delivered on Friday.
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Cancellation & Refund Policy:
If you have to cancel an order, you will need to send an email to support@tahoora.com mentioning
your Order Number or call customer service at 773-743-7272.
Depending upon when we receive the cancellation request, we will process it
as per the policy mentioned below:
If you cancel your order before your ordered
items have been procured/prepared OR
if you cancel 2 days before the Estimated Ship Date on your receipt,
Tahoora Sweets will gladly refund the entire amount, without deducting any
processing or cancelation charges.
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If you cancel your order after your ordered
items have been procured/prepared but not yet Shipped:
Amount will be refunded, minus the 50% of processing fees. Please note that
processing fees varies depending on the size of the order and the items in
the order. Tahoora Sweets will get a confirmation from you before
initiating the cancelation. Should you choose to undo the cancelation, we
will gladly reprocess the order at no additional cost.
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If you cancel your order after your ordered
items have been shipped, Tahoora Sweets will be unable to process the
cancelation. Due to perishable nature of the items, we will be unable to
take back the returned items.
- For Pick-Up ONLY: If the customer places the order andDOES NOT PICK IT UP, the “CUSTOMER” is fully liable for that invoice. NO REFUND WILL BE GIVEN.
- All Refunds will be processed to original form of payment, within 10-15
business days
- If you notice an error in the order delivered, please contact us within
3 hours and we will do our best to correct the error. You will have to call
within 3 hours of receiving the order. We will try our best to remedy the
situation.
Any attempts to return/refund/exchange perishable items after 3 hours will
not be processed.
- If you notice the package is damaged, please return the package to the
delivery person and do not accept, and immediately email us the pictures of
the damaged package to support@tahoora.com mentioning
your Order ID.
In such cases, we will only be able to exchange the order and will be
unable to refund your order.
- In cases, where we are unable to procure/process your order, we will
try to reach you on your primary and secondary phone numbers and will try
to seek your permission to replace with alternate items.
If requested by customer, we will be able to refund the order.
- Ordered items are spoilt when received:- While we take
all necessary steps to ensure you receive your ordered items in fresh
condition, there could be in some very rare cases the items delivered to
your address might be spoilt. In such cases, please contact us immediately
mentioning the Order Number and we will work with you to either refund the
amount or send you a replacement order.
- If there is delay in receipt because it could not be delivered at the
first attempt due to non-availability at home, we will not be responsible
for the items getting spoil and no refund will be made.
- In case a delivery deferral is requested after the products are already
shipped, we will not be processing the request and no be responsible in
case ordered items perish. There will be no refund in this case too.
- Changes to Terms
Tahoora Sweets & Bakery reserves the right, in its sole discretion, to
change these Terms and Conditions. Tahoora Sweets & Bakery encourages
you to periodically review this page to keep yourself updated with updated
terms and conditions.
Contact Us
Tahoora Sweets & Bakery welcomes your questions or comments regarding
the Terms.
Tahoora Sweets and Bakery LLC
2345 W. Devon Ave
Chicago, IL 60659
Email Address:
support@tahoora.com
Telephone number:
773-743-7272